ETIQUETTE & POLICIES
To fully benefit from your service, please arrive 10 minutes prior to your appointment time. Your service will begin promptly at the time you reserved.
Your appointments are especially important to us. We ask that if you must reschedule or cancel, to please provide 24 hour notice. If an appointment is canceled or rescheduled in less than 24hrs, you will be charged 100% of your original booked service fee. A credit card is needed to reserve your appointment in the event of a no show; in this case you will be charged 100% of your original booked service fee.
Children are only permitted in OCB Spa if they are booked for a service. Children must be at least 8 years old to receive a service, are expected to be on their best behavior, and must always be supervised by an adult guardian. For safety reasons and insurance purposes, no child is permitted in OCB Spa unless booked for a service. We do not have facilities to care for children and hope you understand we cannot assure their safety in a professional environment.
CELL PHONE USE
In our effort to maintain a relaxing & tranquil atmosphere, we ask that you silence your cell phone and refrain from speaking, participating in live video conversations, or playing any audio or video without the use of headphones. Guests who use a smartphone in such manner will be gently asked to refrain from smartphone use or continue using their smartphone outside.
Gift certificates must be presented at the time of service. If you are unable to present the gift certificate, an alternative form of payment will be required. OCB Spa is not responsible for lost or stolen gift certificates. OCB Spa gift certificates are non-refundable and are not redeemable for cash.
OCB Spa is not responsible for any lost items.
In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. This is for your well-being as well as the health of our employees and clients.
Full payment is due at time of service. We accept cash, checks & credit cards (Visa, Mastercard, American Express and Discover).
Services are scheduled by appointment only. To accommodate today’s busy lifestyle, we do often have same day appointments available. However, to ensure that we can accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.
Please leave your pets at home when coming for your appointment at OCB Spa. Per Maryland State Board of Cosmetologists, the presence of any kind of animal is prohibited, except for a seeing eye dog.
Hate has no business here. At OCB Spa we have a strict ZERO tolerance policy in regard to hate in any form. If you are being hateful or disrespectful in any way, you will be asked to leave. OCB Spa is devoted to providing an inclusive, diverse, safe and welcoming space for EVERYONE.
What if I'm running late?
Every guest's experience is important to us. We ask that if you are running late, please let us know, and we will do our best to accommodate you. However, arriving late will likely limit the time allocated for your service, and we cannot guarantee you will receive your full service. If you show up late for your appointment your service may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of services booked.
Do you accept walk-ins?
Currently, services are by appointment only.
What if I need to cancel my appointment?
What if I miss my appointment and didn't notify OCB Spa?
If you do not show up for your scheduled appointment, without contacting the spa to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will also be required to have a credit card on file to secure any future bookings. Clients who 'no show' on more than one occasion will be required to pay in full before any services are booked.
How do you accept payment?
We accept cash, personal checks, Visa, Mastercard, American Express and Discover. Gratuities are not included in the price of your service and are greatly appreciated. We kindly request that you extend all gratuities in cash or personal check made out directly to your technician, as we do not accept gratuities on credit cards or added into a check made out to OCB Spa.
Why is a credit card required when booking?
Appointment times held for guests are not available to other guests who may want the same appointment time. Therefore, guests must provide a credit card to reserve an appointment. Your card will not be charged without notification and will only be used in the event of cancellation with less than 24hrs (100% of services booked) or 'no-show' (100% of services booked). Credit card information remains on file for future appointments.
There is no Waiting Area. Please arrive at the door to OCB Spa’s Suite, 5 minutes before your scheduled appointment. If the door is closed, an OCB Spa member will come get you once proper disinfection has taken place.